Stock
Goods sold by Main-Main are 100% authentic and original. All stocks come from:
1. Main-main’s global and local suppliers.
2. Consignment stocks by trusted local independent sellers.

Genuine Product Assurance
Main-Main will refund in full if goods purchased are proven counterfeit.

Customs & Taxes for International Buyers
Import duties and taxes are NOT included in the product price or shipping fee.

International buyers (out of Malaysia) are responsible to check with your country’s customs department for further information.

Products
Main-Main is NOT liable for any manufacturer defects: Finishing / Imprint / Painting /Joint / Scratch.

Any request for exchange or refund related to imperfection of product will not be entertained.

Boxes and Packaging
Main-Main is NOT liable for any packaging damages during delivery process: Dent / Prick / Scratch.

Packaging Boxes / exterior boxes (regardless of materials used) are meant for product protection purpose only. These are not considered as any part(s) or component(s) of the product itself.

Any request for exchange or refund related to imperfection of packaging or delivery box(es) will not be entertained.

Delivery
Main-Main is NOT liable for any loss during delivery process. However, we will assist in lodging complaints to the logistic service provider. Compensation for lost item will be based on logistic service provider’s policy.

Product Shortage Arrangement
1. All orders are on reservation basis
2. NO cancellation / refund after confirmation of order and payment
3. The actual quantity obtained from the manufacturer/supplier might vary from order quantity
4. Fully refund will be issued if your order has been cancelled by brand owner / distributor / supplier which is beyond our control.

Product Release
Final release date of the pre-order item(s) is solely determined by the brand owner or supplier; the actual delivery lead time also depends on the logistic service operator(s) and local customs.